Return & Exchange Policy

Effective Date: 10/10/2024

At DRVN Group, we are committed to providing our customers with exceptional service and products. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a 30-day refund policy.

Returns and refunds cannot be accepted after the closing date of the giveaway, Dec 31st, 2024.

Refund Eligibility:

  1. To be eligible for a refund, the item must be returned within 30 days of the purchase date.
  2. The item must be unused, in its original packaging, and in the same condition as when you received it.
  3. Proof of purchase, such as a receipt or order confirmation, is required for all refunds.
  4. Items that are damaged, altered, or not in resalable condition may not be eligible for a refund.

Refund Process:

  1. Contact our customer service team at info@drvnsociety.com.com to initiate the refund process. Please provide your order number and reason for the return.
  2. Our customer service team will provide you with instructions on how to return the item. You may be responsible for the cost of return shipping.
  3. Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 3 business days.
  4. Refunds will be issued in the original form of payment used for the purchase.

Exceptions:

  1. Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged upon receipt.
  2. Certain items may have specific return policies or restrictions outlined at the time of purchase. Please refer to the product description or contact us for more information.

Contact Us:

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@drvnsociety.com. We are here to help you!

Changes to the Refund Policy:

DRVN Group reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from DRVN Group, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for choosing DRVN Group. We appreciate your business!